Shipping & Returns
All items bought from MA Models are sent fully insured, either via Royal Mail 1st Class 'Signed For' or Parcel Force depending on the weight and value of the order. Customers outside the UK should Contact Us for a shipping quote.
A signature will be required on all our deliveries. If a delivery cannot be made, a calling card will be left to arrange either a redelivery or details on how to collect your order.
If items arrive damaged we will send replacements but we will require you to keep the damaged item(s) and packaging which Royal Mail or Parcel Force may ask to inspect. Items that are lost in the post will be replaced as soon as they have been confirmed as lost by the respective delivery partner.
Returns will not usually be accepted unless the item has a manufacturers fault. In some exceptional circumstance we may accept a return subject to a reasonable restocking fee.
Most available items are held in our own inventory, although some items we sell are held centrally at AUTOart's UK warehouse. Some of the less popular models and AUTOart Design items are imported to order. We keep our prices low by not having these items in immediate stock.
Orders that include centrally held items may have an additonal 48hrs lead time. Orders that include import to order items may take a little longer. Whislt we try to keep our website up to date, in some circumstances there may be unforeseen demand for a particular model which exceeds
the quantity on hand ready to ship. If this is the case we will contact you immediately.
